Less Than 5 Customer Service Issues Episode 00053

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In customer service they are can be successful if you act quickly.

In customer service they are can be successful if you act quickly.

I have been working with a company that distributes press releases for my clients and yesterday my customer service rep there and I had a wonderful conversation.  He followed it up with a phone call today.  That’s great customer service.

Less Than 5 Talks Customer Service Issues

  • I talk about my interview with Sandy Geroux who speaks corporately about customer service and HR issues
  • She is in the segment called Power Women Speak – Sandy Geroux
  • Customer service isn’t great these days
  • Do you have a plan?
  • Do you know what to do?
  • It will happen to you eventually
  • You won’t know when
  • Social media will be blasting you
  • You have to be ready
  • Never make a promise that you cannot keep
  • You cannot afford to allow things to slide
  • You have to know what your employees, if you have them, are saying
  • Are they trained well?
  • Be careful who speaks for you, because you are the bottom line
  • Be proactive, not reactive
  • Address things on social media try to get the ticked off person to admit things were addressed

Give good customer service always.

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